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🔒 Privacy Policy

Last Updated: December 28, 2025

This Privacy Policy describes how SwappShack ("we", "us", or "our") collects, uses, and shares information about you when you use our website at https://www.swappshack.com (the "Service").

1. Information We Collect

Information You Provide

We collect information you provide directly, including:

  • Account Information: Name, email address, phone number, and password when you register
  • Profile Information: Profile photo, location, and bio
  • Listing Information: Photos, descriptions, prices, and categories for items you list
  • Transaction Information: Payment details processed through our payment providers
  • Communications: Messages between users and support requests

Information Collected Automatically

When you use our Service, we automatically collect:

  • Device Information: Browser type, operating system, device identifiers
  • Usage Information: Pages visited, features used, time spent on site
  • Location Information: Approximate location based on IP address
  • Log Data: IP address, access times, referring URLs

2. Cookies and Tracking Technologies

Cookie Notice: We use cookies and similar technologies to provide and improve our Service, analyze usage, and for advertising purposes.

Types of Cookies We Use

  • Essential Cookies: Required for the Service to function (login, security)
  • Analytics Cookies: Help us understand how visitors use our site
  • Advertising Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

Third-Party Advertising

We use Google AdSense to display advertisements on our Service. Google and its partners may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings.

For more information about how Google uses data, visit: How Google uses data when you use our partners' sites or apps.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to comments, questions, and support requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraud and abuse
  • Personalize and improve your experience
  • Display relevant advertisements

4. Information Sharing

We may share your information:

  • With Other Users: Your public profile and listings are visible to other users
  • With Service Providers: Third parties who assist in operating our Service
  • With Advertising Partners: For targeted advertising purposes
  • For Legal Reasons: To comply with law, protect rights, or respond to legal requests
  • With Your Consent: When you authorize us to share your information

5. Your Rights and Choices

For All Users

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your account and data
  • Marketing Opt-Out: Unsubscribe from promotional emails

For European Users (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have additional rights:

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

For California Residents (CCPA)

California residents have the right to:

  • Know what personal information is collected
  • Know if personal information is sold or disclosed
  • Say no to the sale of personal information
  • Access your personal information
  • Equal service and price, even if you exercise your privacy rights

We do not sell your personal information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

8. Children's Privacy

Our Service is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: